Privacy Policy
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Tuesday, 04 February 2014 14:44

Terms & Conditions

Written by

DBPLogo

 

 

Please read the following terms and conditions carefully.


1. Company Details

Don Bosco Publications is part of the Salesians of Don Bosco UK, a registered charity based in Bolton, England. Charity number 233779; Charity Registered in Scotland SC039294; VAT GB 175 171016.

 

2. Contact Details

Don Bosco Publications
Thornleigh House
Sharples Park
Bolton
Lancashire
BL1 6PQ

Tel 01204 308811

publications@salesians.org.uk

Don Bosco Publications website: http://www.salesians.org.uk/shop

 

3. Scope

These terms and conditions cover the ordinary business of Don Bosco Publications, both online and offline. Every effort is made to keep these terms and conditions accurate and up-to-date. However, Don Bosco Publications reserves the right to change these at any time and without notice.

 

4. Pricing

All prices are displayed by default in pounds sterling (£ or GBP) and include VAT (sales tax) at the rates ruling on the day of sale. Standard VAT is 0% on books and 20% on all other items at time of writing.


5. Discount

Standard and/or bulk discounts are offered to assist our customers.

Accounts are available to set up on request: please contact us directly if you wish to set one up. You will need permission from a person in a position of responsibility within your organisation and may be asked to provide proof of the organisation’s nature and address, and of your own status in relation to the organisation. These accounts are available entirely at the discretion of Don Bosco Publications and similarly may be withdrawn at any time.

Purchases on credit may be made on these accounts, if agreed with Don Bosco Publications, and according to our payment terms. Credit references may be requested before an account is set up, and overseas customers are usually required to pay for their first order up-front by credit card or other payment method.

Accounts need to be settled in 30 days. Failure to settle accounts within specified timescales may result in further credit being declined.

Don Bosco Publications offers two types of discount accounts:

5.a. School and parish bulk discount:

We offer varied discounts on our books and DVDs. There are no discounts on certain products, including Pocketbooks. School orders must be accompanied by an official purchase order on headed notepaper (via letter or email) with details of who will be paying for the order (this is to ensure authorisation has been obtained from the relevant school administrator, in order to facilitate payment).

For more details please contact the Don Bosco Publications Team on +44 (0)1204 308811 (08:30–16:00 UK time Mon-Fri) or email us on publications@salesians.org.uk.

5.b. Retail Trade Bookshop discount account:

Don Bosco Publications normally offers a standard trade discount on Don Bosco Publications titles for retail trade bookshop customers. Some of our products are offered at short or no discount, including the Pocketbook Series.

Don Bosco Publications titles are also available through telephone ordering. Don Bosco Publications supplies bookshops and distributors in other countries. Please contact us if you operate outside the UK and wish to stock our publications.

 

6. Delivery Charges

UK mainland P&P is included within the price of the books. However, non-mainland UK delivery (e.g. Northern Ireland, Channel Islands, and Scottish islands and overseas) will incur supplementary carriage charges. Please contact us directly for details.

Overseas Delivery Charges:

For overseas orders, our charges are based on the cost of carriage by our standard couriers, unless you request collection by your own courier from our distributor warehouse or specify a UK-based freight forwarding agent. Please contact us directly for overseas orders.

Any special delivery instructions must be communicated to Don Bosco Publications when you place your order. Don Bosco Publications will only take responsibility for ensuring these delivery instructions are visible on the outside of the package. Don Bosco Publications accepts no liability for any eventuality arising from the following of, or failure to follow, these instructions on the part of the courier.

Parcels delivered by courier (this includes any orders that are unlikely to be sent by normal post due to size or weight): please note that delivery drivers, for reasons of liability and insurance, are not obliged to follow any instructions for leaving parcels in particular places if you happen to be out when they attempt to deliver, as they normally require a person's signature for the parcel. If you are likely to be out when they call, please give instructions to deliver to another person (e.g. a neighbour) who can sign for your parcel. If the driver fails to obtain a signature, he or she will normally leave the parcel at your nearest post office (this applies to UK deliveries).

 

7. Payment

7.a Payment for orders

Online orders: We accept payment via PayPal only. Please refer to PayPal for their terms and conditions and privacy policy regarding payment details they hold.

Offline orders: Don Bosco Publications accepts payment for offline orders by cheque, credit or debit card, postal order and BACS for UK customers; and by credit / debit card, international bank transfer, or sterling draft drawn on a UK bank, for overseas customers. Online card payments are made securely and immediately through WorldPay; in compliance with Payment Card Industry (PCI) standards, card details are stored securely with the payment services provider, via a system of tokenisation which guarantees that these card details can only be used for purchase from Don Bosco Publications and are not visible either to Don Bosco Publications employees or to any third parties.

In the event of items being unexpectedly unavailable, we will inform you and either arrange for them to be forwarded to you when available or cancel/refund that part of your order.


7.b Payments for donations:

You can donate to Don Bosco Publications by credit/debit card, Bank Transfer, Cheque or postal orders and/or Standing Orders.

 

8. Customs Charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to Customs clearance must be borne by you. It is accepted by you that Don Bosco Publications has no control over additional charges in relation to Customs clearance, and that, if purchasing on credit, you will not deduct such charges from any amounts due to Don Bosco Publications. Don Bosco Publications recommends that you check with your local Customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

 

9. Contract

When you place an order to purchase a product from Don Bosco Publications, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you. That acceptance will be complete at the time we send the product to you. Any products on the same order which we have not dispatched do not form part of that contract.

 

10. Privacy

Click here to read our Privacy Policy for further details.

 

11. Refunds and Returns

(Retail Trade Bookshops, please see separate policy below, section 12)

We will be happy to accept items for return in any of the following cases:

i. The item was found to be damaged or faulty.

We will either replace the item or give you a full refund or credit note (including original and return postage costs). Please state which option you prefer. We will wait to receive the faulty copy from you before despatching a replacement or arranging for a refund or credit note to be created.

ii. The item was incorrectly supplied.

If we have made a mistake in fulfilling your order, a full refund or credit (including original and return postage costs) will be given.

 

In all cases, items should be returned in their original packaging, with additional packaging added as necessary to ensure that (further) damage does not occur in transit, to:

Don Bosco Publications, Thornleigh House, Sharples Park, Bolton BL1 6PQ.

Items should be returned to us by the most economical and reliable method. They remain your property until we have received them, checked their condition and approved their return.

Please ensure that you enclose all paperwork relating to the transaction (i.e. invoice or receipt) so that we can arrange for the refund or credit to be made. In the absence of this paperwork, we cannot guarantee that a refund or credit will be made. We also ask you to enclose a brief note explaining the reason for the return, and if you require a refund, credit note, or replacement goods.

All returns are accepted at the discretion of Don Bosco Publications, and refunds will normally be given in the same tender type as the original payment.

Please allow 28 days (in addition to the delivery time) for the return to be processed.

Please note that our Standard Returns policy does not apply to Retail Trade Bookshop (see below for applicable returns policy). Returns from such customers, except in the case of damage or incorrect supply, are at the discretion of the Don Bosco Publications and require prior approval, for which please contact us. Approved returns must reach us in their original condition. Postage costs to send the items to us will be the responsibility of the customer.

 

12. Returns Policy for Retail Bookshop Trade

Our standard Returns Policy does not apply to those customers who purchase items for business use or resale.

Don Bosco Publication accepts returns from Retail Bookshop Trade only if approved by us (except in the case of damage or incorrect supply). This approval is at the discretion of the Don Bosco Publications and customers must contact us prior to returning the goods in order to obtain it.
Approved returns must reach Don Bosco Publications in their original, pristine and resalable condition, with packaging still sealed in the case of audio-visual products. Postage costs to send the items to Don Bosco Publications will be the responsibility of the customer.

All items must be returned within 28 days of receipt.

Returned items must be accompanied by a copy of the invoice sent with the goods.
Postage costs to send the items to us will be the responsibility of the customer.


We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within 7 working days of receipt:

(i) The item was found to be damaged or faulty.

We will replace the item or arrange for a refund or credit note. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Don Bosco Publications.
We will wait to receive the faulty copy from you before despatching a new one or arranging for a refund or credit.

(ii) The item was incorrectly supplied.

If we have made a mistake in fulfilling your order, a full refund or credit (including postage costs) will be given for the incorrectly supplied item.
We will require you to send the item back to us at our cost.

In all cases, items should be returned in their original packaging to:

Don Bosco Publications, Thornleigh House, Sharples Park, Bolton BL1 6PQ.

Items should be returned to Don Bosco Publications by the most economical and reliable method, with sufficient packaging to ensure no (further) damage is incurred. They remain your property until we have received them, checked their condition and approved their return.

All returns are accepted at the discretion of Don Bosco Publications, and refunds will usually be given as a credit to the customer’s account, or in the same tender type as the original payment.

Please allow 14 days (in addition to the delivery time) for the return to be processed.

 

13. Non-Delivery

If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Don Bosco Publications shall have no liability to you unless you notify Don Bosco Publications within 40 days of the date on which the goods were despatched to you.

If you notify a problem to Don Bosco Publications under this condition, Don Bosco Publications' only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question usually by the original method of payment.


14. Links

Where a link in this website leads to websites not under control of Don Bosco Publications they are provided solely for your convenience and do not constitute any endorsement of any third-party products or services. Don Bosco Publications accepts no responsibility for any loss or damage you sustain by visiting these websites.

 

15. Copyright

The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of this website are the property of Don Bosco Publications or have been licensed to Don Bosco Publications and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through Don Bosco Publications belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

Don Bosco Publications grants permission for the use, on third-party websites, of product images featured on this website, for the sole purpose of providing links to pages on this website, and with a view to informing visitors to those third-party websites of the existence and nature of Don Bosco Publications products. Don Bosco Publications does not grant permission, unless explicitly given in writing, for any other use of images or other content from its website. Any images used in this way on third-party websites are permitted insofar as they are used without editing or alteration; permission is also withdrawn if they are used in a defamatory, derogatory or insulting way.

 

16. Accuracy of Information

Don Bosco Publications does not represent or warrant that the material presented on this website is completely accurate or up to date and Don Bosco Publications should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to our stock levels.

 

17. Jurisdiction

This website is not directed to any person in any jurisdiction where the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website. These terms and conditions are guaranteed by and constructed in accordance with English law with the courts of England & Wales having exclusive jurisdiction.

Tuesday, 04 February 2014 12:50

Privacy Policy

Written by

LogoSDBGBRNamed 300 Our Privacy and Cookies Policy

 

The Salesians of Don Bosco in the UK value the trust and confidence you place in us, when you visit our website, buy books from Don Bosco Publications, make donations to support our work, or subscribe to our e-news and magazine. This policy is about how we demonstrate that by respecting and protecting your privacy.

It tells you what information we collect about you, why we need it, what we do with it, and how you can access or remove any personal information we hold about you.

 

Website Cookies and Google Analytics  -

 

What are cookies?

Cookies are small text files places that websites place on your computer or device when you visit them. Some are essential to the working and security of the site, and others are important but not essential. You can choose whether or not to accept these non-essential cookies.

 

What types of cookies do we use?

We limit the use of cookies to those we believe are necessary for us to run a good website, offering visitors the sort of content they want, and making their visit as smooth and convenient as possible. We place the cookies on our site ourselves - there are no “third party” cookies set by other organisations or advertisers on our site. 

 

Why do we use them?

Operation and security: Session cookies last for the duration of your visit to our site, and are essential to the working of the site, and to protect our site and or visitors.

Statistics: We use analytics cookies through the Google Analytics service, to give us information such as how you found our site, whether you are a new or returning visitor, which pages you visited, what sort of device and browser you used, and the geographic location you visited from. This information does not identify you personally, but it gives us an idea of how effective our site is in meeting our visitors’ needs, and providing the kind of content they want. Google privacy policy 

Services : We use other cookies to provide services that make it easier for you to use the site, for example, by enabling you to translate our pages into other languages, to remember any preferences you have set, or; to keep books you have chosen in your shopping basket while you continue to browse.

 

What if I don’t want cookies?

When you first visit our site, you can choose whether or not you consent to us using cookies. If you don’t agree, you can still use our website, but we won’t get any statistics from your visit, and functions that depend on cookies won’t be available to you.

 

How do I change my cookie settings, or delete cookies set in the past?

The links below show you how to control cookie settings on some of the most popular web browsers, and how to delete cookies that have been set on your device. You should be able to find this information for the browser you are using it its 'Help' tab. Please be aware that changing your settings may alter the way some websites and services work for you.

 

Google Chrome - computer 

 

Google Chrome - Android phone or tablet

 

Apple Safari - computer 

 

iPhone iPad 

 

Mozilla Firefox

 

Microsoft Internet Explorer

 

Microsoft Edge

 

Google has a tool that enables you to opt out of all Google Analytics data collection. Google Analytics Opt Out

 

Mailing Lists - email

If you register for any of our e-news lists, we collect your name and email address, as these are essential to providing the service you are signing up to. We do not sell, trade or otherwise share our email lists with any other organisation.

 

To deliver our email, we use the Constant Contact platform. This also provides us with reports to help us improve our service, with information on opens and clicks in each email we send. Every email includes links to allow you to change your preferences to opt in or out of particular lists, and to unsubscribe from all emails in future. You can do this at any time, on any day. If you unsubscribe, you don’t have to tell us why, but it would help us to improve our service in future if you gave us that information. Each year, we ask subscribers to confirm their permission to receive emails from us, or to unsubscribe, or to change their preferences.

Constant Contact Privacy Policy

 

You can also email us to give us your permission to unsubscribe you or change your preferences.

 

Magazine Mailing List - by post

Don Bosco Today, our free magazine, is posted out to subscribers 3 times a year, with a free calendar included in the winter mailing. If you subscribe, we ask for your full name and postal address. This information is kept securely on our database. We work in partnership with our printer, Jump Design and Print, who handle the physical mailing operation. This means we send the latest encrypted version of our mailing list to them, but it is used by them solely for the purpose of delivering the magazines. You can contact us by phone, letter or email at any time to ask us to remove you from the magazine mailing list.  

 

Don Bosco Publications Online Shop 

If you order books from the online shop on our website, we ask that you register to create an account to increase your security. The registration form asks only for the information we need to send your books out to you – your full name, postal address, a phone number and email address in case we need to contact you about your order or delivery. You can ask us at any time to delete your registration information, by emailing publications@salesians.org.uk or phoning 01204 308811. If your account is dormant for over 12 months, we will delete your information. 

 

We use the PayPal platform to process your payment securely. You do not need a PayPal account, and can also pay by debit or credit card. PayPal processes your transaction on our behalf, and we do not see, access or store your card or PayPal account details. PayPal Privacy Statement

 

Payments for books ordered and paid for over the phone are processed in accordance with GDPR, and are PCI compliant. Your card details are entered directly into our terminal by our trained staff while you are on the line. We make no record of your card details, which are securely processed by WorldPay.

WorldPay Privacy Policy

 

We are obliged by law to keep accounts and sales records. The information we process for our accounts is held securely in accordance with current data protection legislation, and is not used for any other purpose.

 

Donations

We are very grateful for your donations to support our work. The online donations portal we use on our website is Charity Checkout, and they process donations and Gift Aid on our behalf. We do not see, access or store your card details. Charity Checkout gives you the option of making your donation anonymously, or providing your name and address, and your permission for us to contact you. We use this to send you a thank-you letter. Charity Checkout Privacy Policy 

 

Donations sent by cheque in the post are processed by our staff in line with data protection and our own financial process rules, and if an address is included, we use that only to send our sincere thanks.

 

You may prefer to donate using a debit or credit card over the phone. These donations are processed by our trained staff in the same way as telephone payments for books – see above. 

 

We are obliged by law to keep information about all donations and Gift Aid for our financial records. In the case of Gift Aid, your information much be kept for 6 years following the expiry or cancellation of your Gift Aid declaration. This information is kept securely, and is only accessed by authorised staff and our auditors, and for Gift Aid, HMCR.

 

We do not use your contact details to solicit further donations, or for marketing purposes. 

 

Your right to access your personal information

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to us: data.compliance@salesians.org.uk, or write to: Data Compliance, Salesians of Don Bosco UK, Thornleigh House, Sharples Park, Bolton, BL1 6PQ

 

Changes to this Privacy Notice

We review our privacy policy regularly, and always when there is a change in legislation, or in any of the suppliers or processes we use.

 

This policy was revised on 8th May 2018.

 

We expect to revise it next on 25th May, when the new GDPR compliant policies of some of our partners come into force, to enable us to ensure that links in this policy are up to date. 

 

DON BOSCO TODAY

Summer 2018

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