Don Bosco Publications
Please read the following terms and conditions carefully.
1. Company Details
Don Bosco Publications is part of the Salesians of Don Bosco UK, a registered charity based in Bolton, England. Charity number 233779; Charity Registered in Scotland SC039294; VAT GB 175 171016.
2. Contact Details
Don Bosco Publications
Tel 01204 308811
Don Bosco Publications online bookshop
These terms and conditions cover the ordinary business of Don Bosco Publications, both online and offline. Every effort is made to keep these terms and conditions accurate and up-to-date. However, Don Bosco Publications reserves the right to change these at any time and without notice.
All prices are displayed by default in pounds sterling (£ or GBP) and include VAT (sales tax) at the rates ruling on the day of sale. Standard VAT is 0% on books and 20% on all other items at time of writing.
Standard and/or bulk discounts are offered to assist our customers.
Accounts are available to set up on request: please contact us directly if you wish to set one up. You will need permission from a person in a position of responsibility within your organisation and may be asked to provide proof of the organisation's nature and address, and of your own status in relation to the organisation. These accounts are available entirely at the discretion of Don Bosco Publications and similarly may be withdrawn at any time.
Purchases on credit may be made on these accounts, if agreed with Don Bosco Publications, and according to our payment terms. Credit references may be requested before an account is set up, and overseas customers are usually required to pay for their first order up-front by credit card or other payment method.
Accounts need to be settled in 30 days. Failure to settle accounts within specified timescales may result in further credit being declined.
Don Bosco Publications offers two types of discount accounts:
5.a. School and parish bulk discount:
We offer varied discounts on our books and DVDs. There are no discounts on certain products, including Pocketbooks. School orders must be accompanied by an official purchase order on headed notepaper (via letter or email) with details of who will be paying for the order (this is to ensure authorisation has been obtained from the relevant school administrator, in order to facilitate payment).
For more details please contact the Don Bosco Publications Team on +44 (0)1204 308811 (08:30–16:00 UK time Mon-Fri) or email us on firstname.lastname@example.org.
5.b. Retail Trade Bookshop discount account:
Don Bosco Publications normally offers a standard trade discount on Don Bosco Publications titles for retail trade bookshop customers. Some of our products are offered at short or no discount, including the Pocketbook Series.
Don Bosco Publications titles are also available through telephone ordering. Don Bosco Publications supplies bookshops and distributors in other countries. Please contact us if you operate outside the UK and wish to stock our publications.
6. Delivery Charges
UK mainland P&P is charged at a fixed price and added at the checkout online. However, non-mainland UK delivery (e.g. Northern Ireland, Channel Islands, and Scottish islands and overseas) will incur supplementary carriage charges. Please contact us directly for details.
Overseas Delivery Charges:
For overseas orders, our charges are based on the cost of carriage by our standard couriers, unless you request collection by your own courier from our distributor warehouse or specify a UK-based freight forwarding agent. Please contact us directly for overseas orders.
Any special delivery instructions must be communicated to Don Bosco Publications when you place your order. Don Bosco Publications will only take responsibility for ensuring these delivery instructions are visible on the outside of the package. Don Bosco Publications accepts no liability for any eventuality arising from the following of, or failure to follow, these instructions on the part of the courier.
Parcels delivered by courier (this includes any orders that are unlikely to be sent by normal post due to size or weight): please note that delivery drivers, for reasons of liability and insurance, are not obliged to follow any instructions for leaving parcels in particular places if you happen to be out when they attempt to deliver, as they normally require a person's signature for the parcel. If you are likely to be out when they call, please give instructions to deliver to another person (e.g. a neighbour) who can sign for your parcel. If the driver fails to obtain a signature, he or she will normally leave the parcel at your nearest post office (this applies to UK deliveries).
7.a Payment for orders
Offline orders: Don Bosco Publications accepts payment for offline orders by cheque, credit or debit card, postal order and BACS for UK customers; and by credit / debit card, international bank transfer, or sterling draft drawn on a UK bank, for overseas customers. Online card payments are made securely and immediately using a virtual terminal operated through Universal Transaction Processing Ltd (UTP); in compliance with Payment Card Industry (PCI) standards, card details are stored securely with the payment services provider, via a system of tokenisation which guarantees that these card details can only be used for purchase from Don Bosco Publications and are not visible either to Don Bosco Publications employees or to any third parties.
In the event of items being unexpectedly unavailable, we will inform you and either arrange for them to be forwarded to you when available or cancel/refund that part of your order.
7.b Payments for donations:
You can donate to Don Bosco Publications by credit/debit card, Bank Transfer, Cheque or postal orders and/or Standing Orders.
8. Customs Charges
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to Customs clearance must be borne by you. It is accepted by you that Don Bosco Publications has no control over additional charges in relation to Customs clearance, and that, if purchasing on credit, you will not deduct such charges from any amounts due to Don Bosco Publications. Don Bosco Publications recommends that you check with your local Customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
When you place an order to purchase a product from Don Bosco Publications, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you. That acceptance will be complete at the time we send the product to you. Any products on the same order which we have not dispatched do not form part of that contract.
11. Refunds and Returns
(Retail Trade Bookshops, please see separate policy below, section 12)
We will be happy to accept items for return in any of the following cases:
i. The item was found to be damaged or faulty.
We will either replace the item or give you a full refund or credit note (including original and return postage costs). Please state which option you prefer. We will wait to receive the faulty copy from you before despatching a replacement or arranging for a refund or credit note to be created.
ii. The item was incorrectly supplied.
If we have made a mistake in fulfilling your order, a full refund or credit (including original and return postage costs) will be given.
In all cases, items should be returned in their original packaging, with additional packaging added as necessary to ensure that (further) damage does not occur in transit, to:
Don Bosco Publications, Thornleigh House, Sharples Park, Bolton BL1 6PQ.
Items should be returned to us by the most economical and reliable method. They remain your property until we have received them, checked their condition and approved their return.
Please ensure that you enclose all paperwork relating to the transaction (i.e. invoice or receipt) so that we can arrange for the refund or credit to be made. In the absence of this paperwork, we cannot guarantee that a refund or credit will be made. We also ask you to enclose a brief note explaining the reason for the return, and if you require a refund, credit note, or replacement goods.
All returns are accepted at the discretion of Don Bosco Publications, and refunds will normally be given in the same tender type as the original payment.
Please allow 28 days (in addition to the delivery time) for the return to be processed.
Please note that our Standard Returns policy does not apply to Retail Trade Bookshop (see below for applicable returns policy). Returns from such customers, except in the case of damage or incorrect supply, are at the discretion of the Don Bosco Publications and require prior approval, for which please contact us. Approved returns must reach us in their original condition. Postage costs to send the items to us will be the responsibility of the customer.
12. Returns Policy for Retail Bookshop Trade
Our standard Returns Policy does not apply to those customers who purchase items for business use or resale.
Don Bosco Publication accepts returns from Retail Bookshop Trade only if approved by us (except in the case of damage or incorrect supply). This approval is at the discretion of the Don Bosco Publications and customers must contact us prior to returning the goods in order to obtain it.
Approved returns must reach Don Bosco Publications in their original, pristine and resalable condition, with packaging still sealed in the case of audio-visual products. Postage costs to send the items to Don Bosco Publications will be the responsibility of the customer.
All items must be returned within 28 days of receipt.
Returned items must be accompanied by a copy of the invoice sent with the goods.
Postage costs to send the items to us will be the responsibility of the customer.
We will also be happy to accept items for return in the following cases, providing you inform us of your intention to return within 7 working days of receipt:
(i) The item was found to be damaged or faulty.
We will replace the item or arrange for a refund or credit note. Any postage costs for returning the faulty item and sending out a replacement will be the responsibility of Don Bosco Publications.
We will wait to receive the faulty copy from you before despatching a new one or arranging for a refund or credit.
(ii) The item was incorrectly supplied.
If we have made a mistake in fulfilling your order, a full refund or credit (including postage costs) will be given for the incorrectly supplied item.
We will require you to send the item back to us at our cost.
In all cases, items should be returned in their original packaging to:
Don Bosco Publications, Thornleigh House, Sharples Park, Bolton BL1 6PQ.
Items should be returned to Don Bosco Publications by the most economical and reliable method, with sufficient packaging to ensure no (further) damage is incurred. They remain your property until we have received them, checked their condition and approved their return.
All returns are accepted at the discretion of Don Bosco Publications, and refunds will usually be given as a credit to the customer's account, or in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Don Bosco Publications shall have no liability to you unless you notify Don Bosco Publications within 40 days of the date on which the goods were despatched to you.
If you notify a problem to Don Bosco Publications under this condition, Don Bosco Publications' only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question usually by the original method of payment.
Where a link in this website leads to websites not under control of Don Bosco Publications they are provided solely for your convenience and do not constitute any endorsement of any third-party products or services. Don Bosco Publications accepts no responsibility for any loss or damage you sustain by visiting these websites.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of this website are the property of Don Bosco Publications or have been licensed to Don Bosco Publications and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through Don Bosco Publications belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
Don Bosco Publications grants permission for the use, on third-party websites, of product images featured on this website, for the sole purpose of providing links to pages on this website, and with a view to informing visitors to those third-party websites of the existence and nature of Don Bosco Publications products. Don Bosco Publications does not grant permission, unless explicitly given in writing, for any other use of images or other content from its website. Any images used in this way on third-party websites are permitted insofar as they are used without editing or alteration; permission is also withdrawn if they are used in a defamatory, derogatory or insulting way.
16. Accuracy of Information
Don Bosco Publications does not represent or warrant that the material presented on this website is completely accurate or up to date and Don Bosco Publications should have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to our stock levels.
This website is not directed to any person in any jurisdiction where the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website. These terms and conditions are guaranteed by and constructed in accordance with English law with the courts of England & Wales having exclusive jurisdiction.